SHIPPING

We are currently only shipping to Canada. We hope to ship internationally in the near future.

All orders will ship via Canada Post within 2-12 business days unless otherwise specified.

After we process your order, you will receive a shipping confirmation email containing your tracking number. 

Due to the ongoing COVID-19 pandemic, mail carriers are experiencing a larger influx of packages. Please allow an additional 1-2 weeks for shipping transit times.

If your purchase exceeds the volume of our standard bubble mailers, we will have to ship out your order in multiple packages, which is reflected in our shipping fees at check out. 

Other questions about shipping? Please visit our FAQ page. 

If you feel that the issue was out of your control, please contact us at hello@apothera.co and we will be happy to file a claim to Canada Post for next steps. 

RETURN

Apothera was founded to spread happiness within the healthcare field. We want to ensure you are 100% satisfied with your order.

If your order does not live up to expectation, please contact us (hello@apothera.co) and we will diagnose your order on a case by case basis. 

We package all orders by hand and mistakes, though rare, can happen. If you received an item in error or didn’t receive an item you ordered, please contact us (hello@apothera.co) as soon as possible to make it right!